viva89 Platform Account Terms

Your Account and Eligibility on viva89

When you open an account with viva89, you confirm that you are of legal age in your jurisdiction and that opening an account complies with your local law. We do not operate in all jurisdictions; some regions prohibit online gaming entirely. You are responsible for ensuring you have legal right to access and use our platform.

Your account is personal and non-transferable. You may not share your login credentials with others, and you remain liable for all activity under your account. If you suspect unauthorised access, contact us immediately via live chat. We will freeze your account pending investigation and review all recent bets and transactions.

We reserve the right to suspend or close any account that violates our terms, engages in fraudulent activity, or is used to circumvent our verification requirements. If we close your account due to violation, we will notify you of the reason and retain your account balance for a transition period (typically 30 days) before returning funds to your original payment method.

KYC Verification and Identity Confirmation on viva89

Before withdrawing funds from your viva89 account, you must complete Know Your Customer (KYC) verification. This is a legal requirement, not a viva89 policy choice. KYC protects against fraud, money laundering, and unauthorised account access. We require three items: government-issued ID (passport, national ID, or driving license), proof of address (utility bill or bank statement dated within 3 months), and a selfie taken during the verification session.

You upload these documents via our encrypted portal. Our compliance team reviews them within one business day. If documents are clear and information matches your account, your verification status changes to "verified," and you can withdraw immediately. If documents are unclear or information does not match, we send you a detailed email explaining the specific issue — for example, "Your ID photo is blurry; please resubmit a clearer image."

You have seven days to respond to a verification request. If you do not respond, your account remains unverified, and withdrawals are blocked. Once verified, your account maintains that status indefinitely unless you update personal information or your password is compromised. Re-verification may be required after account recovery to confirm you are the legitimate owner.

Account creation

You must be of legal age and confirm you comply with your jurisdiction's gaming law.

KYC requirement

Mandatory before withdrawal. We collect ID, address proof, and a selfie; review takes one business day.

Account security

You are responsible for protecting your password. We are not liable for unauthorised access if you share credentials.

Account closure

We may close accounts that violate terms or engage in fraud. Your balance is retained for 30 days before return.

Deposits and Withdrawals: Our viva89 Policy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed within subject to verification depending on your payment method. Your account balance updates in real time once the transaction is confirmed. You may deposit as frequently as you wish, subject to any daily or monthly limits set by your bank or e-wallet provider.

Withdrawals are processed to the same payment method you used to deposit (in most cases). Once you request a withdrawal, we verify that your account has completed KYC and that your balance covers the amount. Processing times depend on your chosen method: e-wallet transfers typically complete within 1–2 hours during business hours; bank transfers may take 2–4 hours depending on the receiving bank's schedule.

If a withdrawal is delayed beyond the stated window, contact our support team via live chat with your request ID. We investigate with the payment provider and notify you of any issues — for example, daily transfer limits on your e-wallet account. We maintain a zero-tolerance policy for unexplained withdrawal delays; if a payment is confirmed on our end but stalled on the provider's side, we escalate the matter to management within 24 hours.

Bonuses and Promotions: Terms on viva89

We may offer welcome bonuses, seasonal promotions, or loyalty rewards. Each promotion carries specific terms — for example, a bonus may require a certain number of bets before you can withdraw, or it may be restricted to specific games or payment methods. We display these terms clearly before you accept a promotion. By accepting a bonus, you agree to its terms.

Bonuses are non-transferable and subject to forfeiture if your account is closed or if you violate our terms. We reserve the right to modify or cancel promotions at any time by notifying you via email. If we cancel a promotion that affects an active bonus on your account, we will provide you with a reasonable transition period (typically 14 days) to use the bonus before it expires.

We do not offer fixed-amount bonuses — for example, we do not promise "our welcome offer free bonus" or "our welcome offer welcome offer." Instead, we describe promotional offers in generic terms such as "an attractive welcome offer" or "a bonus matching your deposit," with specific amounts disclosed only after you view the full promotion terms.

Disputes and Complaint Resolution on viva89

For settlement disputes, we review the bet using your account logs and the game records (including live-dealer footage if available). If we confirm an error, we reverse the incorrect bet and credit your account with the correct payout within 24 hours. You will receive an email explaining the correction and the actions we took.

For withdrawal delays, we investigate with our payment provider. If the delay is on our side, we escalate to management and provide you with an updated timeline. If the delay is on the provider's side (e.g., your bank's daily transfer limit was reached), we explain this to you and may offer alternative payment methods.

If you remain unsatisfied after our initial response, you may escalate your complaint to our management team by emailing our compliance contact (provided in support responses). We aim to resolve escalated disputes within 5–7 business days. Our decisions are documented and provided to you in writing.

Jurisdiction and Applicable Law

Our platform is available only where local law permits. We do not operate in jurisdictions that prohibit online gaming. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions supported by applicable law may access our platform. If you are in a jurisdiction where online gaming is prohibited, you may not access viva89.

You are responsible for verifying that your access to and use of viva89 complies with your own jurisdiction's applicable law. We do not provide legal advice regarding local gaming regulations. If you are uncertain whether access is permitted in your location, consult local authorities or a legal professional before creating an account.

These terms are governed by the law of the jurisdiction in which viva89 operates. Any disputes arising from your use of our platform are subject to the jurisdiction's applicable legal framework. We are not liable for your use of viva89 in jurisdictions where online gaming is prohibited or restricted.

Understanding Your Rights and Responsibilities on viva89

Our viva89 platform operates on principles of transparency, security, and fair play. We are committed to protecting your account data, processing your transactions promptly, and resolving disputes fairly. In return, we ask that you use our platform responsibly, provide accurate information during account setup and verification, and comply with applicable law.

For more details about how we handle your data, visit our Privacy policyFor specific account questions or to report issues, contact our multilingual support team via live chat. Our team is available during extended hours and responds in English and Indonesian. These terms were last updated in the current year and may be modified at any time by notifying you via email. Your continued use of viva89 following a modification means you accept the updated terms.

Our viva89 Service Access and Availability

We provide access to our platform 24 hours a day, seven days a week. However, we do not guarantee uninterrupted service. Maintenance windows, technical issues, or system updates may temporarily disrupt access. We notify users in advance of scheduled maintenance via email and in-app notifications. Unscheduled outages are addressed as quickly as possible, typically within 2–4 hours.

We are not liable for losses or damages arising from service interruptions beyond our reasonable control — for example, internet infrastructure failures, natural disasters, or third-party provider outages. If you are unable to access your account during an outage and you have pending bets or transactions, contact our support team with details. We will review your account status and resolve any ambiguities once service is restored.

Your access to viva89 may be geographically restricted. If you travel outside your home jurisdiction and access our platform in a region where it is prohibited, you do so at your own legal risk. We are not responsible for your compliance with local laws in any jurisdiction.

Prohibited Conduct and Account Restrictions

We prohibit certain activities on our platform: fraud, money laundering, match-fixing, collusion with other players, use of automated software or bots, and violation of applicable law. We monitor accounts for suspicious patterns and reserve the right to suspend or close any account engaging in prohibited conduct.

Examples of prohibited conduct include: placing bets known to be related to proceeds of crime, self-dealing (using multiple accounts to manipulate game outcomes), using software that automates betting decisions, and exploiting system vulnerabilities. If we detect prohibited conduct, we may freeze your account pending investigation and forfeit any balance associated with the violation.

We work with law enforcement and gambling regulators to combat fraud and money laundering. If we are served with a legal order to freeze or disclose account information, we comply. You will be notified of such orders to the extent permitted by law.

Limitation of Liability on viva89

We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of viva89 — including lost profits, lost data, or emotional distress. Our total liability to you is limited to the balance in your account at the time of the disputed transaction.

We are not liable for errors or omissions in our platform, except where we negligently cause direct loss to your account. We are not liable for third-party payment provider failures, bank errors, or delays in fund processing. If a payment provider mishandles your transaction, we assist in resolving the issue but do not guarantee recovery.

Our platform is provided "as is" without warranty of any kind — express or implied. We do not warrant that our platform is free of errors, viruses, or interruptions. Your use of viva89 is at your own risk.

Changes to These Terms and viva89 Services

We reserve the right to modify these terms at any time. Changes are effective immediately upon posting. Your continued use of viva89 following a modification constitutes acceptance of the updated terms. We will notify you of material changes via email and in-app notification.

We may also modify or discontinue games, payment methods, or features. We notify you of discontinuations in advance (typically 30 days) to allow you to withdraw your balance or adjust your account preferences. If a game you actively play is discontinued, we honor any pending bets and settle them within 48 hours.

For questions about these terms or changes to our platform, contact our support team. We are available via live chat in English and Indonesian during extended hours. Your continued engagement with viva89 means you accept our terms and any updates to them.